Frequently Asked Questions
Everything you need to know about our sustainable hydration solutions.
What materials are 24Bottles made of?
All our bottles are crafted from high-quality 18/8 food-grade stainless steel. They are 100% BPA-free, phthalate-free, and do not retain or impart any flavor to your drinks.
What is the difference between Urban and Clima bottles?
The Urban Bottle is a lightweight, single-walled stainless steel bottle designed for easy transport. The Clima Bottle is double-walled and vacuum-insulated, keeping drinks hot for up to 12 hours and cold for up to 24 hours.
How should I clean my bottle?
We recommend hand-washing your bottle with warm soapy water and a bottle brush to preserve the finish and integrity of the seal. While the stainless steel is durable, the paint finish may be damaged by high-heat dishwasher cycles.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
What is your return policy?
We offer a 14-day return policy for unused products in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are 24Bottles carbon neutral?
Yes, we are committed to sustainability. We calculate the carbon footprint of our bottles and offset it through international reforestation projects, making every bottle Carbon Neutral.